The Pet Pro & Dr. Todd Lykins (“we” or “our”) values your privacy. This Privacy Policy applies to all visitors (“you” or “your”) to our website (“Site”).

We provide this Privacy Policy to inform you about the type of information we collect when you visit our Site, and how we use and share that information. Please read this Privacy Policy carefully to understand these terms and your rights and options.

You can visit our Site to learn about our veterinary services, submit a job application, and contact us for more information.

This Privacy Policy may change over time. If we make significant changes, we will notify you through a notice on the Site prior to the change taking effect, and we will update the date above accordingly. We encourage you to review this Privacy Policy periodically. By using this Site, you agree to the terms outlined in the most current Privacy Policy.

Information We Collect

“Personal Information” refers to data that identifies or can be used to identify an individual. You are not required to provide Personal Information to use our Site, and we will not ask for it unless necessary.

Information You Provide

We collect certain Personal Information that you voluntarily provide through interactive features on our Site, such as:

• Appointments: When you book or request an appointment, or complete our New Client Form, we collect your name, contact information (including email, address, and phone number), and any information you provide in the form.
• Newsletters: If you subscribe to our newsletter, we collect your email address and any information you provide in surveys or responses.
• Communication Records: If you contact us via our website, email, phone, or text, we may keep a record of your correspondence and any contact information provided.

Additionally, you may submit Personal Information to us via other methods such as social media or online forums, or participate in programs, offers, or promotions.

If you provide us with information about others (for example, as part of a referral program), you agree to obtain their consent before sharing their details with us.

Information Collected Automatically

Our Site may automatically collect certain data through cookies and similar technologies, including:    

• Browser and Device Data: IP address, device type, browser information, operating system, etc.
• Usage Data: Information on when you open an email we send, and the URLs that lead you to and around our Site, including date and time of access.

We also use Google Analytics to analyze Site usage and diagnose technical issues. For more information on how we use cookies and third-party analytics, please refer to our Cookie Policy below.

How We Use Your Personal Information

We will only use your Personal Information as allowed by law. The Personal Information we collect may be used for the following purposes:    

• To Provide Services: Respond to inquiries, onboard new pet patients, process payments, fulfill orders, and send communications related to our services.
• To Improve Our Services: Understand our pet patient base, purchasing trends, and improve marketing and user experience.
• To Personalize the Site: Customize the functionality of our Site and services based on your usage.
• To Send Emails: With your consent, send newsletters and promotional information regarding our products, services, offers, and events.
• To Conduct Surveys: Provide opportunities for you to participate in surveys or contests.
• To Process Employment Applications: Evaluate job applications as per the position applied for.
• To Ensure Legal Compliance and Security: Detect, prevent, and investigate fraud or violations, and comply with applicable laws.

We may aggregate and de-identify Personal Information for analytical purposes, ensuring no individual can be identified.

Consumer information is not shared with third-parties for marketing purposes

If you have requested more information from us, we will use your email address to send you that information. You may limit emails by following the opt-out instructions below.

When We Disclose Your Personal Information

We do not disclose Personal Information except when required or permitted by law. We may disclose your Personal Information to:    

• Corporate Affiliates: Including our parent company, to provide and maintain our Site and for administrative purposes.
• Service Providers: For tasks like appointment booking, website hosting, marketing automation, analytics, and payment processing.
• Social Media Platforms: If you interact with us through social media, those platforms may collect information about you via cookies and tracking technologies.
• Business Transactions: In the event of a sale, merger, or business transfer, including due diligence processes.
• Legal Requirements: To comply with legal processes, subpoenas, or other legal obligations.
• Security Reasons: To protect our operations, rights, privacy, safety, and property, and to enforce our Site’s terms.

Cookie Policy

What Are Cookies?

Cookies are small text files stored by your web browser that enable websites to recognize your computer and enhance your online experience.

How Do We Use Cookies?

We use cookies for the following purposes:    

• Site Operations: Managing your login session, tracking content views, and remembering preferences.
• Analytics: Understanding how our services are used and improving Site performance.
• Social Media: Allowing content sharing through social networks.

We use Google Analytics to track Site usage, and Google may use this data to personalize ads through its advertising network. You can opt-out of Google Analytics by using their opt-out browser add-on.

Managing Cookies

You can change your browser settings to control or block cookies. However, some Site features may not work properly if cookies are disabled.

Consumer information is not shared with third-parties for marketing purposes

We do not currently use technology that recognizes “do not track” signals from your browser.

Links to Third-Party Sites

Our Site may contain links to third-party websites. These sites operate independently from us, and their privacy practices will differ. We are not responsible for their privacy policies or the content they provide. Please review the privacy policies of any third-party site you visit. Security

We implement physical, electronic, and managerial procedures to protect Personal Information from unauthorized access or disclosure. However, due to the nature of the internet, we cannot guarantee that communications will be entirely secure.

Children Under 13

Our Site is not intended for children under 13 years of age. We do not knowingly collect Personal Information from children under 13. If you believe we have collected such information, please contact us, and we will delete it as soon as possible.

Opt-Out of Correspondence

You can opt out of receiving emails or text messages from us by following the instructions provided in those communications or by contacting us directly at the email or phone number below. We will process your request as quickly as possible.

How to Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

The Pet Pro Dr. Todd Lykins 1815 West Kirby Ave Champaign, IL 61821 Text: (217)-355-5051 Fax: 217-351-8593 Email: [email protected]